FAQ

Account management and security

OKX Shield FAQ
1 Oct 2026Published on 1 Oct 202626 Oct 2026Updated on 26 Oct 20269
How to set up and use OKX Shield
1 Oct 2026Published on 1 Oct 20268 Oct 2026Updated on 8 Oct 202649
Multiple accounts FAQ
25 Sept 2026Published on 25 Sept 202621 Oct 2026Updated on 21 Oct 20263
Account closure, automatic closure and cooling-off periods
28 Aug 2026Published on 28 Aug 202628 Aug 2026Updated on 28 Aug 20261
How do I set up Offline Mode?
7 Jul 2026Published on 7 Jul 20265 Aug 2026Updated on 5 Aug 20263
Large Withdrawal Protection FAQ
7 Jul 2026Published on 7 Jul 20265 Aug 2026Updated on 5 Aug 20267
How do I download my account statements?
21 May 2026Published on 21 May 202616 Oct 2026Updated on 16 Oct 2026147
Why is my account restricted and what should I do?
27 Feb 2026Published on 27 Feb 202616 Oct 2026Updated on 16 Oct 20264,426
What's OKX Security Assistant?
15 Jan 2026Published on 15 Jan 202625 Aug 2026Updated on 25 Aug 2026173
How to fix passkey error 50162 on Android devices
8 Dec 2025Published on 8 Dec 202526 Aug 2026Updated on 26 Aug 20265,113
How do I check on updates to my support ticket?
17 Oct 2025Published on 17 Oct 202525 Aug 2026Updated on 25 Aug 202694
How do I navigate to and customize notification settings?
8 Oct 2025Published on 8 Oct 202525 Aug 2026Updated on 25 Aug 202624
How do I join a video call with customer support?
26 Aug 2025Published on 26 Aug 202525 Aug 2026Updated on 25 Aug 202668
How do I add my emergency contact?
24 Jul 2025Published on 24 Jul 202514 Aug 2026Updated on 14 Aug 2026365
How do I find my user ID (UID)?
20 Mar 2025Published on 20 Mar 202525 Aug 2026Updated on 25 Aug 2026233

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