FAQ
Account management and security
- How do I freeze my account? (web)22 Aug 2023Published on 22 Aug 202325 Aug 2026Updated on 25 Aug 2026419
- How do I freeze my account? (App)22 Aug 2023Published on 22 Aug 202325 Aug 2026Updated on 25 Aug 2026385
- My mobile phone isn't working, what should I do?22 Aug 2023Published on 22 Aug 202326 Aug 2026Updated on 26 Aug 2026474
- How do I migrate my email address or phone number to another account? (web)22 Aug 2023Published on 22 Aug 202324 Sept 2026Updated on 24 Sept 2026406
- How do I migrate my email address or phone number to another account? (app)22 Aug 2023Published on 22 Aug 202325 Aug 2026Updated on 25 Aug 2026602
- How do I change or reset my login password if I forgot my login credentials?22 Aug 2023Published on 22 Aug 202311 Aug 2026Updated on 11 Aug 202620,081
- How do I transfer/deposit crypto with my sub-accounts?22 Aug 2023Published on 22 Aug 202323 Sept 2026Updated on 23 Sept 20269,296
- I haven't received the verification code16 Aug 2023Published on 16 Aug 202326 Aug 2026Updated on 26 Aug 202634,129
- How do I create passkeys? (web)16 Aug 2023Published on 16 Aug 202322 Oct 2026Updated on 22 Oct 20264,468
- How do I create passkeys? (app)16 Aug 2023Published on 16 Aug 202322 Oct 2026Updated on 22 Oct 202614,362
- My authenticator app isn't working, what should I do?11 Aug 2023Published on 11 Aug 202326 Aug 2026Updated on 26 Aug 20262,291
- Disabling cloud sync on your authenticator app12 May 2023Published on 12 May 202325 Aug 2026Updated on 25 Aug 20265,633
- OKX Beginner's Guide20 Mar 2023Published on 20 Mar 202315 Sept 2026Updated on 15 Sept 20261,821
- What can I do if my device is running in an unsafe environment?19 Jan 2023Published on 19 Jan 202325 Aug 2026Updated on 25 Aug 2026301
Showing 31-44 of 44 articles