FAQ
Account management and security
- How do I freeze my account? (web)Aug 22, 2023Published on Aug 22, 2023Aug 25, 2026Updated on Aug 25, 2026419
- How do I freeze my account? (App)Aug 22, 2023Published on Aug 22, 2023Aug 25, 2026Updated on Aug 25, 2026384
- My mobile phone isn't working, what should I do?Aug 22, 2023Published on Aug 22, 2023Aug 26, 2026Updated on Aug 26, 2026474
- How do I migrate my email address or phone number to another account? (web)Aug 22, 2023Published on Aug 22, 2023Sep 24, 2026Updated on Sep 24, 2026406
- How do I migrate my email address or phone number to another account? (app)Aug 22, 2023Published on Aug 22, 2023Aug 25, 2026Updated on Aug 25, 2026602
- How do I update my login password?Aug 22, 2023Published on Aug 22, 2023Oct 22, 2026Updated on Oct 22, 202633
- How do I change or reset my login password if I forgot my login credentials?Aug 22, 2023Published on Aug 22, 2023Aug 11, 2026Updated on Aug 11, 202620,081
- How do I transfer/deposit crypto with my sub-accounts?Aug 22, 2023Published on Aug 22, 2023Sep 23, 2026Updated on Sep 23, 20269,295
- I haven't received the verification codeAug 16, 2023Published on Aug 16, 2023Aug 26, 2026Updated on Aug 26, 202634,127
- I haven't received the SMS codeAug 16, 2023Published on Aug 16, 2023Aug 11, 2026Updated on Aug 11, 202635
- How do I create passkeys? (web)Aug 16, 2023Published on Aug 16, 2023Oct 22, 2026Updated on Oct 22, 20264,468
- How do I create passkeys? (app)Aug 16, 2023Published on Aug 16, 2023Oct 22, 2026Updated on Oct 22, 202614,362
- My authenticator app isn't working, what should I do?Aug 11, 2023Published on Aug 11, 2023Aug 26, 2026Updated on Aug 26, 20262,291
- Disabling cloud sync on your authenticator appMay 12, 2023Published on May 12, 2023Aug 25, 2026Updated on Aug 25, 20265,633
- What can I do if my device is running in an unsafe environment?Jan 19, 2023Published on Jan 19, 2023Aug 25, 2026Updated on Aug 25, 2026301
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