FAQ

Deposit and withdrawal

What should I do if the other platform didn't receive my withdrawal?
Oct 18, 2024Published on Oct 18, 2024Aug 5, 2026Updated on Aug 5, 20261,003
How long does it take for a deposit to be completed?
Oct 17, 2024Published on Oct 17, 2024Sep 10, 2026Updated on Sep 10, 2026558
What should I do if my withdrawal isn't successful?
Oct 17, 2024Published on Oct 17, 2024Aug 26, 2026Updated on Aug 26, 2026348
Why is my deposit not credited even when all information is correct?
Oct 17, 2024Published on Oct 17, 2024Aug 26, 2026Updated on Aug 26, 20262,480
How to avoid deposit of unsupported tokens?
Oct 16, 2024Published on Oct 16, 2024Aug 5, 2026Updated on Aug 5, 2026516
Where can I find the minimum deposit amount required for non-BTC?
Oct 16, 2024Published on Oct 16, 2024Aug 5, 2026Updated on Aug 5, 202667
Why is there a minimum deposit amount?
Oct 16, 2024Published on Oct 16, 2024Sep 9, 2026Updated on Sep 9, 202636
What should I do if I deposit to the wrong address?
Oct 15, 2024Published on Oct 15, 2024Sep 8, 2026Updated on Sep 8, 2026273
What should I do if I forget to fill in tag/memo?
Oct 15, 2024Published on Oct 15, 2024Aug 26, 2026Updated on Aug 26, 2026137
How do I make a deposit? (app)
Sep 1, 2024Published on Sep 1, 2024Oct 6, 2026Updated on Oct 6, 2026103
How do I make a crypto withdrawal? (app)
Aug 31, 2024Published on Aug 31, 2024Sep 14, 2026Updated on Sep 14, 202673
How do I make a crypto withdrawal? (web)
Aug 20, 2024Published on Aug 20, 2024Aug 11, 2026Updated on Aug 11, 20261
Why is my accessible balance lower than my funds unavailable for withdrawal?
May 13, 2024Published on May 13, 2024Aug 26, 2026Updated on Aug 26, 2026415
Why is my withdrawal taking longer than usual?
Feb 29, 2024Published on Feb 29, 2024Aug 26, 2026Updated on Aug 26, 2026306
Crypto available for withdrawal FAQ
Jan 25, 2024Published on Jan 25, 2024Aug 26, 2026Updated on Aug 26, 20263,734

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