FAQ

Account, security, and verification

Why am I asked to confirm my personal details again?
Mar 19, 2025Published on Mar 19, 2025Aug 26, 2026Updated on Aug 26, 2026199
How do I download OKX app on an iPhone (iOS)?
Feb 26, 2025Published on Feb 26, 2025Aug 25, 2026Updated on Aug 25, 20268,204
Which types of institutions are supported by OKX?
Jan 29, 2025Published on Jan 29, 2025Aug 25, 2026Updated on Aug 25, 202653
Know Your Business (KYB) FAQ
Jan 29, 2025Published on Jan 29, 2025Aug 25, 2026Updated on Aug 25, 202631
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Dec 24, 2024Published on Dec 24, 2024Aug 11, 2026Updated on Aug 11, 20261,008
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Dec 12, 2024Published on Dec 12, 2024Aug 25, 2026Updated on Aug 25, 202683
Tax Center General FAQ
Nov 25, 2024Published on Nov 25, 2024Sep 9, 2026Updated on Sep 9, 202616
What documents are accepted as proof of sources of funds from decentralized finance?
Nov 12, 2024Published on Nov 12, 2024Aug 11, 2026Updated on Aug 11, 202654
What should I do if facial recognition fails?
Oct 11, 2024Published on Oct 11, 2024Aug 25, 2026Updated on Aug 25, 2026616
Beneficial Ownership FAQ
Oct 10, 2024Published on Oct 10, 2024Aug 25, 2026Updated on Aug 25, 20267
How do I start onboarding as an institutional user?
Oct 10, 2024Published on Oct 10, 2024Aug 25, 2026Updated on Aug 25, 202667
How do I fix errors when submitting my institutional verification?
Oct 10, 2024Published on Oct 10, 2024Aug 25, 2026Updated on Aug 25, 202662
How do I check the status of my institutional verification?
Oct 10, 2024Published on Oct 10, 2024Aug 24, 2026Updated on Aug 24, 202643
How do I submit my proof of address (POA)?
Sep 25, 2024Published on Sep 25, 2024Aug 11, 2026Updated on Aug 11, 20264
How long does it take to complete my identity verification?
Sep 4, 2024Published on Sep 4, 2024Aug 11, 2026Updated on Aug 11, 202615

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