All
FAQ
Announcements
Product documents
How do I add my emergency contact?
Review your emergency contact before you confirming it Once your emergency contact is successfully saved, you can always come back to update your emergency contact. This is how your emergency contact appears, and you can always make an update to itWeb Log in on the website > Go to your profile icon > Security > Emergency contact > Add. Select Emergency contact under Advanced security in the Security section Read the description and guide before proceeding to Add emergency contact.Jul 24, 2025Published on Jul 24, 2025Aug 14, 2026Updated on Aug 14, 2026366Understanding OKX's Security Fund
What Contributes to the Security Fund? The Security Fund is self-sustaining and is funded primarily by collecting profits generated during the liquidation process.When a leveraged position is liquidated: The liquidation engine takes over the position. If the position is closed out at a price better than the bankruptcy price, a surplus is generated. This excess margin or surplus profit is contributed directly to the Security Fund to grow the reserve.Mar 25, 2026Published on Mar 25, 2026Aug 5, 2026Updated on Aug 5, 20268What's OKX Security Assistant?
OKX Security Assistant is an application developed by our security team to protect our Windows users, prevent virus and trojan attacks, and safeguard user assets. When you receive a risk alert from OKX Security Assistant on a Windows device, it indicates that the current device environment may pose threats to your account and asset security.Why did I receive a risk alert from the OKX Security Assistant?Jan 15, 2026Published on Jan 15, 2026Aug 25, 2026Updated on Aug 25, 2026173Common scam tactics
avoid themHow do I protect myself from scams?Sep 28, 2023Published on Sep 28, 2023Sep 7, 2026Updated on Sep 7, 20263,088How do I manually set up spot grid trading bots?
When you've determined the grid bots parameters, select Create Determine the details that you prefer manually On the next screen, you have the option to add a price at which to take profit from your trade or stop loss.Jun 6, 2024Published on Jun 6, 2024Aug 27, 2026Updated on Aug 27, 2026214How do I buy crypto with ACH?
You can buy crypto directly using your bank account via Automated Clearing House (ACH) on our platform. ACH is a U.S.-based electronic payment network that enables the secure and efficient transfer of funds between banks.This payment option is available for verified U.S. users residing in eligible states who have linked their bank accounts through our secure partner, Plaid.How do I get started with buying crypto using ACH?Apr 25, 2025Published on Apr 25, 2025Dec 31, 2025Updated on Dec 31, 20251What is OKX keyless wallet?
Starting from May 23, 2025, the entry for creating a keyless wallet will be removed from both the App and the wallet extension. New users will no longer be able to create a keyless wallet. Existing users are not affected and can still import and use keyless wallets that were previously created. However, if an existing keyless wallet is exited, it cannot be created or used again thereafter.What's OKX Keyless wallet?Aug 1, 2023Published on Aug 1, 2023Sep 1, 2026Updated on Sep 1, 2026219Why is my account restricted and what should I do?
On the App Go to Trade page > Orders > tap the small downward triangle next to an order single order to cancel individually. Select All Orders Choose Cancel all, or select the cancel button for a single order to cancel individually. Select Cancel all or Cancel from the Order pageOn the Web Go to Trade page > Open Orders Select the relevant strategy with a number to batch cancel, or click Cancel next to an individual order.Feb 27, 2026Published on Feb 27, 2026Oct 16, 2026Updated on Oct 16, 20264,449How do I secure my MPC wallet?
An MPC wallet is a type of cryptocurrency wallet that uses three secret codes called private key shares to secure your assets.Aug 22, 2023Published on Aug 22, 2023Aug 11, 2026Updated on Aug 11, 2026461What is OKX DEX Aggregator+?
Multiple professional solvers — including OKX's in-house Solver and third-party solvers — receive your intent and compete in a batch auction to offer you the best execution price. Best price wins. The Solver with the best price wins the auction and executes your trade on-chain through a secure settlement contract. Trade settled. The winning Solver submits the transaction to the blockchain, and you receive your swapped tokens.Apr 20, 2026Published on Apr 20, 2026Sep 2, 2026Updated on Sep 2, 2026372What should I do during or after a scam?
You can now report scams directly on our platform, via both app and web. On the app: head to Menu > Profile & Settings > Security > Community safety > Report scam or suspicious activity Example of where you can report the scam on the app On the web: go to Security → Community Safety → Report scam or suspicious activity. Example of where you can report the scam on the web Or you can easily reach out to our customer service via our Help bot on the Support center page.Mar 11, 2024Published on Mar 11, 2024Aug 26, 2026Updated on Aug 26, 2026815How can I enhance my OKX app security?
Emergency Asset Migration Transfer assets to a secure address (e.g., cold wallet or whitelisted exchange) upon detecting risks. Destroy the original wallet and generate new keys afterward.What actions should I avoid to protect my account? Do not install unverified apps labeled as "optimizer," "cleaner," or screen-recording tools. These apps may contain malware that compromises your security.May 14, 2026Published on May 14, 2026Sep 22, 2026Updated on Sep 22, 20262How do I register an account on OKX?
This ensures account ownership, improves security, and helps protect your account from unauthorized access. Insert the password you want to protect your account in the Password field. Ensure that it's complex and keep it confidential. Select Next once completed. Note: Use a combination of numbers, letters, symbols, and lower and upper case. Make sure you follow the best crypto security practices. Never share your password with anyone, including people claiming to work for us.May 23, 2024Published on May 23, 2024Oct 12, 2026Updated on Oct 12, 202674How do I use the TWAP trading bot?
There are two options available under the Price range section, which is Constant and Percentage Select your desired trading pair and instrument using the menu in the top-left corner of the TWAP section Next, enter your desired price limit, the time interval at which you want the bot to make trades and the size of each buy or sell. Finally, enter the total trade amount and select Buy [asset] Check your trade details and select Confirm on the next screen to launch the botSep 10, 2024Published on Sep 10, 2024Aug 5, 2026Updated on Aug 5, 202619OKX House FAQ
Zero-fee trading: benefit from secondary market NFT trading without any transaction fees, making it easier to trade or gift your collectibles. Exclusive collaborations: look forward to unique branded rooms and collections through partnerships with OKX’s trusted collaborators, adding more value and variety to your shopping experience. With OKX House, redefine what it means to own, trade, and express yourself in both the physical and onchain worlds.2. How do I access OKX House?Nov 29, 2024Published on Nov 29, 2024Sep 7, 2026Updated on Sep 7, 202623