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Know Your Business (KYB) FAQ
KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.Jan 29, 2025Published on Jan 29, 2025Aug 25, 2026Updated on Aug 25, 2026FAQ31How do I set up a recurring buy plan?
If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.Jan 23, 2025Published on Jan 23, 2025Sep 18, 2026Updated on Sep 18, 2026FAQ51Martingale Strategy Order Failure Reasons
If the min( 5 USDT , originally planned order size ) ≥ the minimum order size, the retry succeeds and the strategy continues uninterrupted.Price Limit Violation Due to market fluctuations, order book depth, or other objective factors, the order may trigger the price limit control during volatile market conditions. In this case, the system will retry the order using the latest price limit to ensure the strategy continues.Jun 16, 2025Published on Jun 16, 2025Aug 5, 2026Updated on Aug 5, 2026Product documentationWhat's KYC: What to expect and why it matters?
KYC isn’t a one-time task—it’s a continuous process that evolves with your account usage and regulatory changes.Jun 24, 2025Published on Jun 24, 2025Aug 25, 2026Updated on Aug 25, 2026FAQ75Institutional verification: status, tasks, rejection and information updates
Sign in to the business account used for the application and open the institutional verification page. Check for Continue, Provide information, or another pending task. Check the registered business email, including the spam and junk folders.3. My institutional verification was returned or rejected. How can I see the reason and resubmit? Open the institutional verification page to review the returned section and the latest reason.Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 2026FAQ5Introduction of rules on OKX Connect
A: Currently, only API channel support placing multiple strategy orders, including: TP / SL order under one-way mode, TP / SL order under hedge mode, plan order, iceberg order, TWAP order, etc.Feb 9, 2026Published on Feb 9, 2026Aug 11, 2026Updated on Aug 11, 2026Product documentationHow do I check the status of my institutional verification?
To check the status of your Institutional verification, please follow these steps: Make sure you sign in to your OKX business account here Hover on the profile section and select the Verification option Your progress is automatically saved while you're filling out your application. Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Oct 10, 2024Published on Oct 10, 2024Aug 24, 2026Updated on Aug 24, 2026FAQ43What attestation do we need to agree to when verifying as an institutional customer?
Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Feb 5, 2024Published on Feb 5, 2024Aug 25, 2026Updated on Aug 25, 2026FAQ134How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionDec 12, 2024Published on Dec 12, 2024Aug 25, 2026Updated on Aug 25, 2026FAQ83How to obtain access to an OKX account of someone who passed away or lost mental capacity?
We encourage customers to account for their digital assets in their estate planning documents. Note: The required documentation and processes may differ depending on your state of residence and individual circumstances. OKX INC. operates as a licensed money services business across various US jurisdictions, and applicable requirements may vary by state.May 19, 2021Published on May 19, 2021Sep 29, 2026Updated on Sep 29, 2026FAQ1X Layer FAQ
Compatibility and support for 0x EVM addresses will continue to be maintained.6. How does the transaction history display format work and how do I switch the default displayed address? The display format of X Layer addresses in transaction history depends on the format selected in the default address settings (XKO / 0x). For instructions on how to switch the default address, you may refer here.7. What's the follow-up support plan for XKO prefix addresses?Jan 29, 2026Published on Jan 29, 2026Aug 13, 2026Updated on Aug 13, 2026FAQ17OKX to list Horizen (ZEN) for spot trading
It enables businesses and developers to create their own public or private blockchains and decentralized applications on its distributed network.Nov 17, 2025Published on Nov 17, 2025Aug 11, 2026Updated on Aug 11, 2026AnnouncementsHow do I deposit USD or USDG with Bank transfer (ACH)?
ACH deposits typically take three to five business days to complete.6. Why is my ACH transaction still under "processing" status? Our banking partner submits ACH payments once per business day. If your transaction shows as 'Processing,' rest assured that it'll automatically update to 'Complete' once the bank finalizes the batch. ACH deposits typically take three to five business days to fully clear after submission.7.Jan 10, 2025Published on Jan 10, 2025Sep 2, 2026Updated on Sep 2, 2026FAQ2How do I find the token unlocks feature?
Keep yourself up-to-date with the list of unlock events for ease of trading Learn about the unlock schedule at the Token unlocks page Investment planning: explore token allocations, helps long-term investors track vested tokens and plan their asset management accordingly. Monitor the allocation of the token Get the vesting info to set your token unlockMar 4, 2025Published on Mar 4, 2025Aug 5, 2026Updated on Aug 5, 2026FAQ15My account says “We need to know more about you.” What should I do?
or profit-distribution record Evidence showing how the business income reached you A business licence alone may show that the business exists, but it may not establish the source of the funds or prove that you received them.Investment Returns Provide one or more of the following: A brokerage or investment statement A dividend or interest notice A tax record A bank statement showing the proceeds A transfer record, where requiredAnother Exchange or Self-Custodial Wallet Provide evidence that you ownAug 28, 2026Published on Aug 28, 2026Sep 15, 2026Updated on Sep 15, 2026FAQ5