All
FAQ
Announcements
Product documents
What's a private key/seed phrase?
Think of it this way: the seed phrase is the master key that controls the whole wallet, and each private key is a sub-key for one specific address. You can use a seed phrase to restore all accounts, addresses, and assets at once. A private key only controls the address on its corresponding chain.24 Aug 2023Published on 24 Aug 20234 Aug 2026Updated on 4 Aug 20263,182How do I use a physical security key to protect my account?
What is physical security key? A physical security key is a type of hardware-based authentication used to verify account access and transactions. Unlike software-based options, physical security keys work offline and are not reliant on cloud services, minimizing risks like account takeovers or unauthorized access.Why choose physical security key?10 Jan 2025Published on 10 Jan 202525 Aug 2026Updated on 25 Aug 202623,229What do I need to do when I change my country of residence?
Note: to avoid additional steps or delays, we recommend that you don't make new deposits or place new trades until the migration is complete.Tips when entering your address Enter your full address (street, unit number if applicable, city, postal code, etc.) using the required format shown on screen. If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address.10 Apr 2025Published on 10 Apr 202511 Sept 2026Updated on 11 Sept 2026806What is OKX keyless wallet?
They also provide a smooth and user-friendly experience that doesn't require users to manage private keys or seed phrases, which can be challenging for new users entering Web3. Lower effort for recovering private keys The keyless wallet can undertake a refresh operation to substitute new private key shares for each party's lost or stolen private key share. This makes the stolen or lost share useless and lowers the price of recovering the private key. How do I restore a keyless wallet?1 Aug 2023Published on 1 Aug 20231 Sept 2026Updated on 1 Sept 2026219What should I do if I forget my OKX wallet password?
key: Never disclose your private key, seed phrase, or other sensitive information to anyone.28 Oct 2022Published on 28 Oct 202211 Aug 2026Updated on 11 Aug 202614,217How do I export my AA Smart Account?
Select the wallet that you've stored in your AA Smart Account Tap to view your seed phrase and write it down separately Alternatively, you can select the Private key and select your AA Smart Account > the chain that you wish to back up and select Copy anyway to back up your AA Smart Account's private key. Select your AA Smart Account to copy your private keyPrivate Key Wallet Select Private key to back up if your AA Smart Account is created under the private key wallet.11 Aug 2023Published on 11 Aug 20235 Aug 2026Updated on 5 Aug 202640OKX API FAQ
You may create a new API if you lose the password, as we can't recover APIs.How do I manage or edit the API key? To manage or edit your API key on OKX: Log in to your OKX account and go to Profile > API. You'll see a list of your existing API keys. Click on the one you want to manage. From here you can: View the API key name, permissions, and linked IP whitelist. Edit the key name, permissions (Read, Trade, Withdraw), or bound IP addresses. Delete the key if it's no longer needed.20 Sept 2024Published on 20 Sept 202428 Sept 2026Updated on 28 Sept 2026144How do I safeguard my Web3 wallet from fraudsters?
Safeguard your private key: minimize internet-connected device usage for storing/transmitting private keys on hardware. Avoid taking screenshots or photos of private keys/Mnemonic phrases. Be wary of unknown sources: avoid importing private keys into unknown websites or using wallets from unfamiliar sources. Promptly check for malware or viruses if abnormalities are detected. Store your data offline: keep sensitive information like private keys, passwords, and mnemonic phrases confidential.13 Dec 2023Published on 13 Dec 202326 Aug 2026Updated on 26 Aug 20261,129How do I secure my MPC wallet?
When you create an MPC wallet, 3 private key shares will be generated: Share 1 : generated by your MPC wallet Share 2 : generated and stored on your device Share 3 : generated by your device, encrypted, and backed up to your device's cloud When you're completing your transaction, you're required to have both Share 1 and Share 2 to generate a complete private key and Share 3 as your backup private key share. 3 private key shares will be generated and stored separatelyHow do I back up my wallet?22 Aug 2023Published on 22 Aug 202311 Aug 2026Updated on 11 Aug 2026461How Do I Fix a Corrupted OKX Wallet Browser Extension?
Open the OKX Wallet extension, enter your wallet password, and back up your recovery phrase or private key. After confirming your recovery phrase or private key has been safely backed up, uninstall and reinstall the extension. Restore your wallet using the recovery phrase or private key, then delete the backup folder created in Step 3.26 Jun 2026Published on 26 Jun 20265 Aug 2026Updated on 5 Aug 202639What onboarding information is required for a privately owned company?
Who are the key people for a privately owned company? As part of our due diligence checks for regulatory purposes, OKX will require key roles of your company and the authorized user (if different from the key roles) of your institutional account to provide identity verification information during the institutional verification process.13 Oct 2023Published on 13 Oct 20235 Aug 2026Updated on 5 Aug 2026299How can I get my project listed on OKX?
Highlight key milestones, partnerships, and recognitions. This helps demonstrate credibility and progress.Should I provide ecosystem data? Yes. Include key metrics such as: Total Value Locked (TVL) Market share User growth Accurate, data-driven information strengthens your application.Do I need to explain competitors and differentiators? Yes.16 Apr 2026Published on 16 Apr 202626 Aug 2026Updated on 26 Aug 20266What onboarding information is required for a Trust?
Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a Trust need to consider for the onboarding process? Identify all key parties Identify all parties involved in the trust, including the trustee, beneficiaries, grantors, and any authorized users.13 Oct 2023Published on 13 Oct 202325 Aug 2026Updated on 25 Aug 2026140What onboarding information is required for the government-owned enterprise?
These entities are typically created to engage in commercial activities on behalf of the government.Who are the key persons for a government-owned enterprise?13 Oct 2023Published on 13 Oct 202325 Aug 2026Updated on 25 Aug 202673What onboarding information is required for a fund?
Funds are collective investment vehicles established by pooling money from investors, such as hedge funds, pension funds, mutual funds, and private investment funds.Who are the key persons for a fund?13 Oct 2023Published on 13 Oct 202319 Aug 2026Updated on 19 Aug 2026132