Travel Rule FAQs for EEA users

Published on Dec 17, 2024Updated on Oct 21, 20265 min read633

For EEA users, OKX may ask who is sending or receiving crypto when you make a deposit or withdrawal. If a transfer involves a private wallet, you may also be asked to verify control of its address. Follow the request shown for your transfer.

Does the Travel Rule affect my trading?

No. It applies to crypto deposits and withdrawals, not to placing trades on OKX.

What information do I need to provide for a deposit?

From an exchange: Provide the sending exchange’s name, the sender’s name and the sender’s country of residence when requested.
From a private wallet: If someone else sent the deposit, provide their name and country of residence. For deposits of €1,000 or more, complete any wallet-control verification requested in your deposit flow.

If your deposit is locked, open the affected deposit and complete the request shown there. For help using that screen, see Why is my crypto deposit locked, and how do I unlock it?

What information do I need to provide for a withdrawal?

To an exchange: Select the receiving exchange and provide the recipient’s name when requested.
To a private wallet: If you’re sending to someone else, provide their name. For withdrawals of €1,000 or more, complete any wallet-control verification requested in your withdrawal flow.

For more help, see Why is my crypto withdrawal asking for information, and what do I need to do?

What if the exchange isn’t listed as an option?

If you’re making a withdrawal: Make sure you’re searching for the exchange entity that holds the recipient’s account, not just a similarly named exchange in another country.
If you still can’t select the exchange or complete the withdrawal, contact OKX Support with the exchange name and the issue you see.

An exchange being absent from the list does not automatically mean the entire exchange is non-compliant. Different entities within the same exchange group may have different Travel Rule connections. You can ask the receiving exchange to contact travelrule_dd@okx.com about establishing a connection, but this may take time and does not guarantee that the withdrawal can proceed immediately.

If your deposit has arrived from an exchange and is locked, follow the options shown for that locked deposit. Your deposit unlock flow offers an Add option in the case that you cannot find the exchange within the list.

Why is my deposit from an exchange locked or failing verification?

If the sender sees a name mismatch before sending: Ask them to enter the recipient name exactly as it appears on your verified OKX account.

If the deposit has arrived but is locked: Open the affected deposit and check the request shown. If OKX asks for sender information, enter the sender’s details as they appear on their verified account at the sending exchange.

Submitting the information may not release the deposit immediately; it may still require review.

How long will my deposit be locked?

There isn’t one fixed time for every deposit. If information is missing or doesn’t match, the deposit can remain locked until the required details are provided and verified. Open the affected deposit and complete any request shown there.

Some deposits need an additional review after you submit the information. This is typically completed within 72 hours, but it isn’t a promise that every deposit will unlock within that period. If your deposit is still locked more than 72 hours after you submitted the requested details, contact OKX Support with the affected deposit information.

Your deposit may remain locked, or your withdrawal may not proceed. If you decide to continue with the transfer, open it and complete the information or verification request shown. If you cannot provide the requested information, contact OKX Support to understand the options for that specific transfer.

What is a private wallet?

A private wallet is one controlled by its user rather than an account held at an exchange. Hardware wallets (eg. Ledger, Trezor) and Software wallets (eg. OKX Wallet, Metamask, Trust Wallet) are examples.
You can transfer crypto to or from a private wallet, but your transfer flow may ask you to verify control of its address.

How do I verify control of a private wallet address?

Use a method offered in your transfer flow:

Digital Signature — recommended when available: Connect the wallet account that controls the exact address being verified and approve a verification message. No crypto is sent and there is no network transaction fee. Depending on the network and device, the options shown may include OKX Wallet, WalletConnect or a supported hardware wallet.
Satoshi test: Send the exact amount shown in the flow from the address being verified to the verification address provided, within the displayed time limit. This is an on-chain transfer and incurs a network fee.

For the steps and wallet-specific help, see Why do I need to verify my private wallet address, and how do I do it?
If your wallet is not listed, see Can’t find your wallet? How to complete Digital Signature verification.

Can I skip the Satoshi test?

You can use Digital Signature instead if it’s offered in your verification flow. We recommend it when available because it doesn’t require an on-chain transfer or network transaction fee. If Digital Signature isn’t available or you can’t complete it, follow another method offered on your screen.
You can’t skip wallet verification altogether if your transfer requires it.

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