If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?

Include key details: Attach relevant transaction IDs, timestamps, or screenshots to help our team investigate faster. Check regularly: Our support team may request additional information to complete your case.

If there are discrepancies with your submitted business information and documents, our Customer Due Diligence team will reach out to you for clarification through email. Alternatively, you can also reach out to our Customer Support team who will put your request through to the right team. Changes might require you to provide additional documents.5. How should I choose my company’s country and legal institution type? A.

Provide clear details on: Total supply Token distribution Utility and value Strong tokenomics show sustainability and long-term viability.Should I introduce the leadership team? Yes. Include short bios of key team members highlighting: Relevant experience Roles and responsibilities Notable achievements A strong team builds trust.Is financial transparency important? Yes.

The OKX Product Council is a closed group of active OKX users with a direct line to the teams building and marketing our products. Below are answers to common questions about the program.What's the OKX Product Council? The Product Council is a group of active OKX users who share feedback directly with the teams building and marketing our products. That feedback shapes real decisions on what gets built, improved, and prioritized.

For example, if it's privately owned, publicly traded, or has the ultimate beneficial owners.Consult key people from your institution If you're still unsure, try reaching out to the following individuals or departments within your institution: Legal team: Your institution’s legal team should be able to provide guidance on legal matters, including institution classification and compliance issues.

Check your email (including spam) for a message from the verification team with your specific case instructions, and reply with any requested supporting documents.

In order to provide more trading information, following the end of the call auction, OKX will display the project team's opening price at the commencement of continuous trading as the initial price of the trading chart. The project team's opening price is provided by the token project team usually based on the valuation of the project.

At the same time, OKX Wallet leverages its extensive marketing and promotional resources to help project teams attract more user traffic. For detailed information on Web3 Gaming partnership models, please refer to the content below.OKX Web3 Gaming Overview We've developed partnership frameworks with over 20 game ecosystems like Polygon, BNB, Solana, Avalanche, Arbitrum One, and more.

According to the OKT Chain operations team, OKT Chain is expected to cease operations soon. Once this happens, assets on the chain will no longer be tradable. To avoid any potential loss, we strongly recommend depositing your assets as soon as possible to a centralized exchange that supports OKT Chain.How do I make a withdrawal?Where can I withdraw my assets?

Provide your app version, mobile operating system, screenshots and whether you’ve completed identity verification so the team can investigate. Never share your seed phrase, private key or password.

Our Customer Support Team remains available to address any other concerns or issues that you may have. Kindly reach out to us here.

If you notice an unexpected increase or decrease in your balance, you can contact the project team to rectify the specific reasons. Please note that OKX Wallet is a Web3 decentralized and non-custodial wallet, meaning that users have complete control over their assets. Therefore, users should exercise caution to prevent on-chain risks when engaging with activities on the Web3 chain.

Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.

After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.