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How can I switch the site to my preferred language?
We prioritize regulatory compliance by selecting the languages where we can currently operate locally in the EU region. This approach allows the platform to operate smoothly across the EU mindful of our regulatory obligations. Our goal remains to offer a localised language experience in every EU country once this is possible.On the app Adjust the language settings by navigating to Menu (9 dots...Sep 25, 2024Published on Sep 25, 2024Aug 5, 2026Updated on Aug 5, 20266,887How can I enhance my OKX app security?
Don't enter your OKX account details on unverified or suspicious websites, especially phishing sites imitating OKX.How can I respond immediately to threats? Disconnect the device from the internet Use a trusted device to freeze your account via the official website Email full incident details to safety@okx.com (include device model, timestamps, and screenshots) For immediate assistance, reach out to our 24/7 Security Team at safety@okx.com.May 14, 2026Published on May 14, 2026Sep 22, 2026Updated on Sep 22, 20262How do I identify OKX official accounts?
Self-service tool For quick access, click the button below:How do I verify OKX official accounts? You can now identify official OKX accounts or channels via channel verification.Aug 11, 2023Published on Aug 11, 2023Sep 1, 2026Updated on Sep 1, 20265,438How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forSep 10, 2024Published on Sep 10, 2024Aug 5, 2026Updated on Aug 5, 202652How do I check if an email is officially from OKX via EML file?
This can make it easier for some users to mistake a faked email for an official message.Nov 24, 2025Published on Nov 24, 2025Sep 1, 2026Updated on Sep 1, 202627How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app. Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy...Sep 11, 2024Published on Sep 11, 2024Aug 5, 2026Updated on Aug 5, 202636How can you protect yourself from a phishing attack?
Phishing websites (fake official sites), learn more here How can you protect yourself from phishing website scams? Phishing SMS (impersonating official notifications), learn more here How do I stay safe from phishing SMS using the name OKX? Vishing (voice phishing / phone scams), learn more here How do I protect myself from new types of phone scams?Aug 17, 2023Published on Aug 17, 2023Aug 26, 2026Updated on Aug 26, 20263,900What's the Spot DCA bot and how do I use it?
places safety orders and take profit order.Oct 3, 2025Published on Oct 3, 2025Aug 27, 2026Updated on Aug 27, 202617What's OKX Security Assistant?
If they differ, there may be a risk.Clipboard tampering test First, record the correct address in Notepad or Notes, then paste it into the input field or address bar. If it’s automatically changed, there may be a risk.What should I do if I suspect my device has been compromised?Jan 15, 2026Published on Jan 15, 2026Aug 25, 2026Updated on Aug 25, 2026173How do I protect my account from Trojan horse takeovers?
Common infection methods include: Phishing Websites Hackers may create fake websites that closely resemble official software or service pages. These often appear in search results or advertisements and prompt you to download malicious installers. Tampered Software Installers Some applications are repackaged to include hidden malware such as keyloggers or remote access tools. These are commonly distributed via unofficial platforms like torrent sites, public forums, or social media.May 30, 2025Published on May 30, 2025Aug 26, 2026Updated on Aug 26, 202619How do I set up indicators on the chart?
Enable Color bars based on previous close to color candles based on the previous candle's close instead of the current open. Status line — controls what shows in the chart's top bar. Toggle the symbol logo, title, OHLC chart values, and bar change values. For indicators, you can show or hide names, input parameters, values, and background highlights on hover. Scales and lines — controls the price scale, labels, and time axis.Nov 30, 2024Published on Nov 30, 2024Aug 5, 2026Updated on Aug 5, 202617How do I fix errors when submitting my institutional verification?
Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Oct 10, 2024Published on Oct 10, 2024Aug 25, 2026Updated on Aug 25, 202662Common scam tactics
Use an official trading platform when possible, and verify the site, seller, and offer before you pay. Common claims include risk-free arbitrage, fake official mining, and a smart contract that automatically pays a high return. A scammer may ask you to send ETH to a wallet and promise OKB in return. The token you receive may not be genuine OKB, and assets sent to the scam address are usually unrecoverable.Why is there an unfamiliar transaction or token in my wallet?Sep 28, 2023Published on Sep 28, 2023Sep 7, 2026Updated on Sep 7, 20263,094How do I safeguard my Web3 wallet from fraudsters?
Tactic 2: Posing as official entities and guiding users to authorize wallets. Tactic 3: Pushing unfamiliar links/activities to wallet addresses, directing users to authorize Web3 wallets. The fraudster convinced that the user that they could earn a profit from the site if the user connected their walletFraud case study 2: Malicious permission alteration This fraud tactic often occurs during TRC chain recharging.Dec 13, 2023Published on Dec 13, 2023Aug 26, 2026Updated on Aug 26, 20261,129How do I download my account statements?
To download your trading history, please follow these steps: Select Trading history from the menu bar to view your trading history Note: trading history can only display data for up to 90 days. However, you can still access records beyond 90 days by downloading your full trading history file.May 21, 2026Published on May 21, 2026Oct 16, 2026Updated on Oct 16, 2026147