Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has ‌expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID...

We're unable to accept any appeal requests.Why did I receive an account closure notification? OKX is committed to maintaining a safe, healthy, and compliant trading environment. We conduct regular account reviews to ensure all accounts meet our operational, risk control, compliance, and applicable legal and regulatory standards. In rare cases, accounts may be closed as a result of these comprehensive assessments.

Why did I pay more than the chart price when I used Buy/Sell or Convert? Applies to: Buy/Sell and Convert, at the moment you're shown a quote. Buy/Sell and Convert quote you a single all-in price. That price isn't the mid-market price you see on the chart — it includes a spread, which is how the quote is priced. OKX publishes the maximum spread it may apply.

OKX may introduce synthetic dividend adjustments in a future product phase.Can I vote as a shareholder if I trade a TradFi X-Perp? No. X-Perps don't provide voting rights. Because you don't own the underlying share, you can't vote on shareholder matters, corporate governance decisions, or company proposals.What happens if there's a stock split?

Related articles: Why did my identity verification fail? How do I verify an individual account? Guide to ID and selfie photos for identity verification

Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution. Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits. National ID card/Residence permit/Driver license.

Utility bill — Issued within the last 6 months. Home internet, cable TV, landline telephone, gas, water, and electricity bills are accepted. Mobile phone bills are not accepted. Lease contract or agreement — The lease must run for at least 6 months, have at least 2 months remaining, and be signed by the landlord and tenant. An indefinite lease may be accepted.

Note: your card's billing address must match the address registered on your main OKX account. You can't set a different billing address just to meet a merchant's requirements.

Iceberg orders are when a big buy or sell order is split into many smaller orders. This approach helps when making a large trade in a smaller or less active market, where even small trades can affect the price of an asset. By breaking up the order, iceberg orders help hide the full size of the trade and reduce the risk of causing noticeable price changes, making it easier to get better prices.How do I place iceberg orders?

They provide economic exposure, are represented on our platform in standardized share-equivalent units and don't give you direct ownership or voting rights in the underlying company.

> Transaction bills, which can be filtered or exported Actual realized PnL Realized PnL in Position history (already includes trading fees and funding fees)FAQ1.

Why did two trades of the same size cost different amounts? Two trades for the same amount of money can cost very different amounts, because the cost depends on the route the order took and not only on its size. Work through these in order: Which product did you use? Buy and Sell and Convert build a spread into the quoted price. A spot order book order is charged the maker or taker fee instead. These are two different pricing models, so they don't produce comparable costs.

If you did not configure these settings or notice any suspicious activity on your account, please contact our official customer support immediately.

For a publicly traded company, this also includes persons having significant control over the company’s voting rights. Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a publicly traded company need to consider for the onboarding process? Identify all key parties Identify all parties involved in the publicly traded company, including corporate officers, directors, ultimate beneficial owners, and any authorized users.

Avoid in-app purchases or intermediary billing services such as the App Store or Google Play, as the transaction must be identified under the eligible subscription provider’s merchant name to qualify. Receive your cashback in OKX Pay once the transaction is fully settled. It usually takes 1-5 business days for a card transaction to settle.