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Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on Oct 17, 2024Updated on Aug 26, 20262,348How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Aug 5, 202612X Stake FAQ
Examples: User A stakes 1,000 USDT at 4:10 PM (UTC), and the amount stays the same across all 3 snapshots. Their staking amount for the 4–5 PM window is recorded as 1,000 USDT. User B stakes 2,000 USDT at 4:50 PM (UTC), but all 3 snapshots for the 4–5 PM window have already been taken. Their staking amount for that window is recorded as 0 USDT.Published on May 12, 2026Updated on Aug 5, 20268X Layer upgrade and OKT/OKB asset handling FAQ
For details, please refer to the official announcement: Announcement on the PP Upgrade of X Layer and Optimisation of the OKB Gas-Token Economic ModelImplementation schedule August 13, 2025, 2:10 PM (UTC+8) OKT will stop trading on the OKX exchange. OKTChain will continue producing blocks and processing on-chain transactions. August 13, 2025, 3:00 PM (UTC+8) OKX will stop supporting OKB withdrawals to Ethereum (ETH L1).Published on Aug 13, 2025Updated on Aug 6, 202682Forced liquidation FAQ
However, it is possible under portfolio margin (PM) mode: in PM, margin is also calculated for long options positions, the calculated margin may exceed the premium paid, and risk from other positions within the same risk unit can be transmitted to it.8. My position was closed after the contract was delisted. Does that count as liquidation? No.Published on Sep 3, 2026Updated on Sep 3, 20262Address type upgrade FAQ
Network scope (for EVM addresses): Choose "All EVM networks" to use the address across all EVM-compatible networks, or "Single EVM network" to restrict it to one specific EVM network. Token scope: When you select a single EVM or non-EVM network, you can further choose "All tokens" (withdraw any token on that network) or "Selected token" (restrict withdrawals to a specific token only).Published on Aug 26, 2025Updated on Aug 5, 2026864What's a private key/seed phrase?
If you want to restore all addresses across all chains, use your seed phrase to import instead.Published on Aug 24, 2023Updated on Aug 4, 20263,110Why is my account restricted and what should I do?
To close the outstanding positioning in your account, please follow the prompts on the App or web page.Close all at market price Based on your own needs, you may choose to close all positions at market price by selecting the Close All at Market Price button above your position and selecting Confirm / Cancel as prompted on the page.On the App Select the position > Positioning and Assets Go to Positions & Assets and select Close all Select Close All at Market Price > Confirm to close all positionsPublished on Feb 27, 2026Updated on Aug 25, 20262,742How to claim my RL OKXclusive Pass?
All rights reserved.Published on Apr 5, 2023Updated on Aug 5, 202644450,000 XPL X Drops Campaign Terms and Conditions
You should buy crypto/digital assets only if you are prepared to accept the risk of losing all of the money you put into such assets. Please consult your advisors for questions about your circumstances. Not all products are offered in all regions. For more details, see OKX's Terms of Service - EEA and Risk & Compliance Disclosure. Right to Modify: OKX reserves the right to cancel, extend, terminate, or modify the Campaign or its rules at any time without prior notice.Published on Dec 16, 2025Updated on Aug 13, 2026OKX Learn to Earn: BTC halving 2024 event rules
All rights reserved.Published on Mar 26, 2024Updated on Aug 26, 20266,677What's OKX Affiliate Program in EEA?
All affiliates (and sub-affiliates) must remain fully compliant with OKX's terms and all applicable laws and regulations pertaining to the prohibition of marketing, advertising, and link posting in the Prohibited Jurisdictions provided below and shall be responsible for any violations thereof.Published on Sep 27, 2023Updated on Aug 5, 20261How do I track my assets when trading in Spot and Futures mode?
Update your display on the Positions & assets type visibility according to your preference Note: The total number of positions across all types, along with the number of results matching the filter criteria, can be displayed simultaneously. Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on Aug 5, 202624What's Multi-wallet and how do I use it?
Total balance — Your entire available token balance is split evenly across all recipient addresses. No manual input is required. Click the dropdown in the top-right corner of the Interval card to control the timing between each send: No interval — All transactions are broadcast sequentially without any delay. Specified range — A randomized delay is introduced between each transaction within a window you define. Enter values in the Min (sec) and Max (sec) fields.Published on Apr 1, 2026Updated on Sep 1, 20263How do I deposit USD with an international wire transfer?
Also, it's important to make sure all the transfer details you provided to your bank are correct. If the transfer details aren't provided, we may return the wire transfer to your bank and you could receive a fee from your bank.6. How do I check my cash deposit history? You can review your deposit history on the cash deposit page under All deposits. Find your deposit history under All deposits7. Where do I find limits, fees and processing time details for cash deposit?Published on Dec 31, 2024Updated on Aug 5, 20269