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Do I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Jun 1, 2023Published on Jun 1, 2023Aug 5, 2026Updated on Aug 5, 20265,704Why do I need to verify my private wallet address, and how do I do it?
If Satoshi Test is offered in your transfer flow, send the exact asset and amount shown on-screen from the address being verified to the verification address provided. You have to complete this within the displayed time limit. Unlike Digital Signature, this is an on-chain transfer and involves a network fee. Follow the instructions on your screen closely as we will need to match your deposit. For step-by-step instructions, see What’s Satoshi test and how do I complete it?.Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 20262How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution.Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026171Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
You need to input both your OKX deposit address and the tag on the sending platform withdraw page. What to do Open the deposit page on OKX and select the crypto and network you want to deposit Copy both the deposit address and the tag/memo/comment Paste both into the withdrawal process on the platform you're sending from For step-by-step instructions on both app and web, see How do I find my deposit address and tag/memo/comment?Aug 22, 2023Published on Aug 22, 2023Sep 9, 2026Updated on Sep 9, 2026424Why is my crypto withdrawal asking for information, and what do I need to do?
If your withdrawal asks for additional information, follow the steps and complete the request shown in your withdrawal flow. You may need to identify the receiving exchange, provide recipient details, or verify control of a private wallet address.What do I need to provide?For Singapore users To an exchange: Provide the exchange name and, if sending to someone else, the recipient’s name. To a private wallet: If sending to someone else, provide the recipient’s name.Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 20261My account says “We need to know more about you.” What should I do?
My account says, “We need to know more about you.” What should I do? This request asks you to confirm: How you use your account Where the money or crypto used on OKX came from How you accumulated your personal wealth Any other information requested in the task This request is different from identity verification. Receiving it does not, by itself, mean that you have done anything wrong.1.Aug 28, 2026Published on Aug 28, 2026Sep 15, 2026Updated on Sep 15, 20265How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
How do I know whether I'm required to complete the anti-money laundering (AML) program questionnaire? If you're required to have an anti-money laundering (AML) program in place in accordance with the local laws and regulations that your institution must comply with, then you'll be required to complete the AML program questionnaire as part of your onboarding process.Dec 12, 2024Published on Dec 12, 2024Aug 25, 2026Updated on Aug 25, 202683Supercharge your supercharts Terms & Conditions
You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition and risk tolerance. Please consult your legal/tax/investment professional for questions about your specific circumstances. Not all products are offered in all regions. For more details, please refer to the OKX Terms of Service and Risk & Compliance Disclosure. Additional disclaimers applicable to specific regions United Arab Emirates i.Oct 1, 2025Published on Oct 1, 2025Sep 3, 2026Updated on Sep 3, 202662Know Your Business (KYB) FAQ
Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.Jan 29, 2025Published on Jan 29, 2025Aug 25, 2026Updated on Aug 25, 202631Disabling cloud sync on your authenticator app
Recommendation: To reduce risk, we recommend disabling or avoiding the use of cloud sync when using an Authenticator.How do I disable cloud sync?Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default.May 12, 2023Published on May 12, 2023Aug 25, 2026Updated on Aug 25, 20265,633How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Enabling trade confirmations provides an added layer of control and mindfulness to your trading process. This feature prompts you to review your trade details before execution, ensuring that every decision aligns with your trading strategy and goals. It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions.Nov 28, 2024Published on Nov 28, 2024Aug 5, 2026Updated on Aug 5, 202613What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is aware of its obligations under OKX’s Terms of Service and to ensure compliance with certain regulatory requirementsFeb 5, 2024Published on Feb 5, 2024Aug 25, 2026Updated on Aug 25, 2026134TRON Multi-Signature Scams: Can't Withdraw Your Funds?
No matter how much you transfer in or how quickly you act, the funds can't be accessed.How do I check whether a wallet is set up as multi-sig? Go to https://tronscan.org/#/ . Enter the wallet address in the search bar to view its current permission settings. Situation 1: you should see your own address listed under the wallet's permission settings. If an unfamiliar address has been added, or your address is no longer listed, the wallet's permissions have been altered without authorization.Aug 7, 2025Published on Aug 7, 2025Sep 11, 2026Updated on Sep 11, 202621Exploring OKX NFT marketplace: your gateway to exclusive collections
So, if you're ready to embark on your NFT journey, OKX is here to help you get started.Dec 28, 2023Published on Dec 28, 2023Aug 5, 2026Updated on Aug 5, 2026518Can’t find your wallet? Learn how to complete digital signature verification
You can import your existing wallet into OKX Wallet & continue your withdrawal. Alternatively, start with the options on your OKX Exchange verification screen. Available methods depend on the network, whether you’re using the app or website, and your device. Which digital signature method can I use for my network?Oct 1, 2026Published on Oct 1, 2026Oct 16, 2026Updated on Oct 16, 20264