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Individual identity verification eligibility, review time and supported identity documents
If the issue continues, keep the screenshot and provide the device model, operating-system version, app version, time of the attempt, and the exact step that failed. These details are needed to identify whether the problem is caused by the device, network, app version, or verification flow.Published on Aug 28, 2026Updated on Aug 28, 20269Where do I find limits, fees and processing time details for cash deposit?
Maximum Deposit: The maximum number of deposits you can make for a defined period.What is the deposit processing time? Processing time is the estimated time it takes for your deposit to complete and for the funds to appear in your OKX account. While we offer many cash deposit methods that are instant, some bank transfers can take up to 5 business days depending on the transfer type and your bank. When selecting a deposit method, you'll always see the processing time.Published on May 23, 2025Updated on Aug 5, 202633Where do I find limits, fees and processing time details for cash withdrawal?
Maximum withdrawals: The maximum number of withdrawals you can make for a defined period.What is the withdrawal processing time? Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account. While we offer many cash withdrawal methods that are instant, some can take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time.Published on May 23, 2025Updated on Aug 5, 202650Where can I find details about cash withdrawal limits, fees, and processing times?
Maximum withdrawals: The maximum number of withdrawals you can make for a defined period.Processing time Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account. While we offer many cash withdrawal methods that are instant, some can take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time.Published on Apr 13, 2026Updated on Aug 5, 20263World Cup VIP Exclusive Gift Set FAQ
A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set. VIPs may submit their delivery address, Customization Name and Number on the football Jersey from March 25, 2026 at 12:00PM (UTC+8) to March 31, 2026 at 12:00PM (UTC+8). Notes: Only verified VIP users are eligible. Trial VIP accounts aren't eligible for the World Cup VIP Exclusive Gift Set.Published on Dec 19, 2025Updated on Aug 5, 2026323Rewrite The System KOL terms and conditions
Terms & Conditions The "Rewrite The System" promotion starts on 15 May 2023 at 00:00 UTC and ends on 15 June 2023 at 23:59 UTC (the "Promotion Period"). This promotion excludes residents from the following jurisdictions: mainland China, Hong Kong, Taiwan and Macau. Only eligible users that: (1) sign up through a valid Affiliate link, (2) complete the requirement within the Promotional Period, (3) sign up through web or mobile, (4) one wallet per device are considered qualified users.Published on May 15, 2023Updated on Aug 5, 202622X Stake FAQ
User C stakes 1,000 USDT at 4:10 PM (UTC) and is captured in 1 snapshot, then stakes an additional 1,500 USDT at 4:30 PM (UTC+8) and is captured in 2 more snapshots. Their staking amount = (1,000 + 2,500 + 2,500) ÷ 3 = 2,000 USDT. Note: the times above are examples only and do not reflect actual event rules. Bonus multiplier doesn’t affect your snapshot amount or staking limit. It only applies to reward distribution.When are rewards distributed?Published on May 12, 2026Updated on Aug 5, 20269X Layer upgrade and OKT/OKB asset handling FAQ
August 15, 2025, 10:00 AM (UTC+8) The platform will automatically convert OKT held in users' accounts to OKB according to the exchange rules. August 15, 2025, 2:00 PM (UTC+8) Historically repurchased and reserved OKB will be permanently burned through an on-chain smart contract. August 18, 2025, 2:00 PM (UTC+8) The OKB smart contract will be upgraded to remove minting and burning functions.FAQWhat's X Layer? X Layer is a public blockchain, decentralized public blockchain launched by OKX.Published on Aug 13, 2025Updated on Aug 6, 202682OKX Trading Rebate Card - Terms and Conditions
Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day. If you trade on the day when the Rebate Card is granted, your first trading fee rebate will be calculated from the granted time to 23:59 UCT+8, and be distributed to your Funding Account in USDT within the next day.Published on Oct 9, 2023Updated on Aug 26, 2026434What is the 30-day verified address feature?
Each time you make a withdrawal, the 30-day period resets from that date. For example, if you make a withdrawal on July 4, 2024 at 7:00 am UTC, the verification will remain active until August 3, 2024 at 7:00 am UTC.What happened to my existing verified addresses? Starting July 4, 2024 at 7:00 am UTC, all previously verified addresses in your withdrawal address book were placed on a 30-day expiry period.Published on Jul 4, 2024Updated on Sep 9, 20263Supercharge your supercharts Terms & Conditions
Example: If a user's FTT is on October 15, 2025, at 14:00:00 UTC, their Eligibility Window to participate and earn rewards will close on January 15, 2026, at 14:00:00 UTC.Published on Oct 1, 2025Updated on Sep 3, 202662Why is my accessible balance lower than my funds unavailable for withdrawal?
However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities. Here's an example to illustrate how both values can diverge: Stage 1: the user deposits 1 BTC at 17:00 UTC and a snapshot of its 60,000 USD equivalent value is taken. This value is locked for withdrawal confirmation.Published on May 13, 2024Updated on Aug 26, 2026411OKX Learn to Earn: BTC halving 2024 event rules
Each user can only participate in one campaign at any one time. If a user participates in multiple campaigns, only the last campaign registered will be rewarded.Published on Mar 26, 2024Updated on Aug 26, 20266,677How do I enable allowlist? (web)
For example, if you make a transaction at 7:00 am UTC July 4, 2024, the verification period will be extended to 7:00 am UTC August 3, 2024.How does this impact my existing verified addresses? All existing verified addresses in our withdrawal address book will be placed on a 30-day verification period now.Published on Aug 14, 2023Updated on Aug 14, 2026439Buy crypto with rewards terms and conditions
Timing: Only buys completed after opting in to the campaign will be tracked.4. Streak Logic and "Reset to Day 2" Rule The campaign uses a behavioral design choice to encourage completion while minimizing user frustration: Daily Tracking: Only one qualified buy per calendar day (UTC+1) counts toward the streak. Breaking the Streak: If you miss a day after completing your first buy, your progress will not reset to zero.Published on Feb 19, 2026Updated on Aug 5, 2026