Go to Account settings and find the Country/Region option Select your name via Account Settings 4. Select your country or region Note: you can check the list of countries and regions that support downloading the OKX app here. Select Country/Region 5. Search for OKX and complete the download. The official iOS app developer is “OKX Inc.”. Any other developers are counterfeit. Please be careful to identify the correct one when downloading to avoid downloading fake apps and suffering asset losses.

Statement time zones may differ by region. Please refer to the time zone displayed within your card statement.Which regions currently support card statements? Card statements are currently available in the following areas. We’ll add support for more regions on a rolling basis.

The Web3 wallet entry may vary depending on your region, identity verification details, app version and wallet usage. For some users, the entry has moved from the homepage to Services → OKX Wallet. Try the following: Update the OKX app to the latest version. Open Services and check for the OKX Wallet entry. If prompted to use the standalone OKX Wallet app, follow the on-screen instructions. Available features depend on your region and the information shown in the app.

For "Country/Region", should I select my nationality or my country of residence? Select the country or region where you currently and ordinarily reside. This generally isn't your nationality, your passport-issued country, or a temporary travel destination, unless that country or region is also where you ordinarily reside.5. Which email address should I use to register? Use a personal or business email address that you control and can access over the long term.

Note: the OKX Card is currently available in select regions only. To check whether you're eligible, log in to the OKX app and look for the Card section. If it doesn't appear, the card isn't yet available in your region. We're continuing to expand to new markets, so please check back in future.What is the OKX Card? The OKX Card is an international debit card (Visa or Mastercard, depending on your region) that lets you pay for purchases and services worldwide.

This ensures that you can easily switch to your preferred language within the regions supported by us. Proceed to select the Language option at the top menu to browse the list of languages

KYC involves several layers of verification depending on your activity, region, and risk profile. Here's what the process may include:1. Identity Verification Upload a clear photo of a valid government-issued ID that meets the requirements of your region (e.g., passport or driver’s license) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2.

This means that cash payment services aren't currently available in your region. You can refer here for more details and we'll keep you updated on any regional expansions.4. Why do I need to verify my identity before making a deposit? We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region.5. I sent an international wire transfer from my bank. Why did my deposit fail?

For an institutional account, you'll generally need to wait for the specific days listed below based on the region follow after the account is successfully closed before reusing the original email address, phone number, or verification information. Cooling-off period at a glance: Turkey: 30 days Korea: 3 days Other regions: 7 days When does the waiting period start? It starts when your account is successfully closed, not when you submit the closure request or contact OKX Support.

Region and Channel Variation: Reward amounts, eligible trade types, minimum trade thresholds, activity duration, and daily reward compositions may vary by country/region and acquisition channel. Reward Value Fluctuation: The value of crypto-based rewards may fluctuate. OKX doesn't guarantee the value of rewards at the time of use or withdrawal. Prices of digital assets, including stablecoins, can increase or decrease at any time.

Can I complete identity verification and use OKX in my country or region? Open the identity-verification page and select your actual country or region of residence and nationality. The page will display the identity-document types and services currently supported for your profile. Use your own valid, government-issued document and complete the facial check yourself. Do not select another country, region, nationality, or document type to bypass an unavailable option.

Check whether any risk-control or regional restrictions apply. Adjust the order and try again, if appropriate. If the issue continues, contact OK Assistant and share the details (product / contract, timestamp, order type, and a screenshot or error message if available) with our Customer support. To learn more about OKX products, visit here.

Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed. If the issue persists after completing the required assessments, please contact the OKX Assistant for further assistance.

You can use a delivery address only in one of the following supported countries or regions. Please provide your actual destination country or region when you submit your address. Asia-Pacific: China, Macao, Hong Kong, Taiwan, Vietnam, Thailand, Cambodia, Singapore, South Korea, Malaysia, Japan, the Philippines, the UAE (Dubai), Australia, New Zealand, Laos, Indonesia, Pakistan, and Kazakhstan.

To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.2. Why am I encountering a "Cash deposit unavailable" message? This means that cash payment services aren't currently available in your region. You can learn more about cash deposits and withdrawals. Check back soon to learn about new payment options and regional offerings.3.