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Why haven't I received the verification code?
We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on Aug 5, 202633My phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it.Published on Aug 1, 2024Updated on Aug 5, 202610How do I secure my exchange account?
Mobile verification The mobile verification feature allows users to receive codes on their mobile devices to confirm fund withdrawals, password changes and changes to other settings. For more details, you can learn about it here. Face verification The face verification system enhances user security through precise verification checks, including liveness detection and face comparisons. These measures provide an added layer of safety for account activities and user authenticity.Published on Jun 12, 2024Updated on Aug 26, 20261,443How do I buy crypto with BLIK?
BLIK can be used by anyone with a mobile application from one of the banks: Alior Bank, Bank Millennium, Santander Bank Polska, ING Bank Śląski, mBank, PKO Bank Polski, VeloBank, BNP Paribas, Credit Agricole, Bank Pekao S.A., Spółdzielcza Grupa Bankowa, Bank Polskiej Spółdzielczości S.A., Nest Bank, Bank Pocztowy, BOŚ Bank, Citi Handlowy, Bank Spółdzielczy w Brodnicy, Bank Spółdzielczy Rzemiosła w Krakowie, Krakowski Bank Spółdzielczy and Revolut mobile apps.Published on Aug 20, 2025Updated on Aug 13, 202611How do I create passkeys? (web)
It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in.Create a passkey Before you create a passkey, make sure you at least have: A device with Windows 10 or macOS Ventura, or A mobile device running iOS 16.0.0 or Android 7.0 or later, or A USB security key that supports the FIDO2 protocol Make sure you're using a FIDO-supported browser with: Chrome 109 or above Safari 16 or above Edge 109 or above Log in to your account at okx.com andPublished on Aug 16, 2023Updated on Oct 22, 20264,459How do I register an account on OKX?
Do I need a mobile phone number to register? Whether a mobile phone number is required depends on the registration options currently shown on the page. If a phone number is required, use a genuine number that you control over the long term and that can receive SMS messages. Don't use a false or temporary phone number, or another person's phone number.12. Why is my mobile phone number format invalid?Published on May 23, 2024Updated on Oct 12, 202670Why can’t I find the Web3 wallet in the OKX app?
Provide your app version, mobile operating system, screenshots and whether you’ve completed identity verification so the team can investigate. Never share your seed phrase, private key or password.Published on Oct 22, 2026Updated on Oct 22, 20262How do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 14.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on Aug 16, 2023Updated on Oct 22, 202614,294How do I turn on the order sharing feature?
Settings under the Features section In the Preferences within Settings, turn on Allow order sharing Enable the Allow order sharing option in the Settings section Head back to the trading page and select the Share symbol besides your trading Proceed with selecting the share symbol in your trade area Review your order parameters and Share now Select Share now to start sharing your order Select the chat you'd like to share your order on and your order will be shared as text on the chat platforms on your mobilePublished on Jan 14, 2025Updated on Aug 5, 202610How do I buy crypto and earn rewards?
Complete on mobile: you must use the mobile app for your trades to count. Using your online app will not qualify your buy orders for the rewards. Recurring buys are not eligible for this promotion.3. What are the key dates? Join by: You must enroll in the campaign by March 11, 2026. Finish by: March 15, 2026 is the last qualifying date for this campaign.Published on Feb 19, 2026Updated on Aug 5, 20263How do I submit my proof of address (POA)?
Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution. Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits. National ID card/Residence permit/Driver license. Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name.Published on Sep 5, 2023Updated on Aug 5, 20265What proof of address documents can I submit?
Mobile phone bills are not accepted. Lease contract or agreement — The lease must run for at least 6 months, have at least 2 months remaining, and be signed by the landlord and tenant. An indefinite lease may be accepted. Mortgage statement from a regulated financial institution — No fixed issue-date limit applies, but the issuer must be verifiable on the applicable official register.Published on Aug 28, 2026Updated on Aug 28, 2026How do I deposit EUR with Bancontact?
To use Bancontact, please make sure you have a banking app or card that displays the Bancontact logo, and then follow the steps below: Select Bancontact as the payment method at checkout If you are using your desktop, you may confirm the transaction through a mobile app or card reader.Published on Sep 13, 2024Updated on Aug 5, 20264How can I troubleshoot web or app issues?
Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.Published on Feb 11, 2026Updated on Aug 26, 202623How do I buy crypto with ZEN.COM?
Input the phone number registered on your ZEN.COM account Review phone number and select Next Select Next If you have a ZEN.COM account, then you'll receive a push notification on the ZEN.COM mobile app Select Confirm to connect ZEN.COM account to your OKX account Once your ZEN account is linked, your ZEN-registered phone number will appear in the OKX app, confirming that your wallet is connected and ready to use Select cryptocurrency and the amount you wish to purchase and Preview your order SelectPublished on May 19, 2026Updated on Sep 1, 20261