Certain services and features may not be available in your jurisdiction.What's elective professional client status? Elective professional client status lets an eligible retail client request to be treated as a professional client under MiFID II. It's an opt-in process. You need to request the change yourself, meet the applicable criteria and complete the required written process before the reclassification takes effect.Who can apply for elective professional client status?

Open the OKX Wallet extension, enter your wallet password, and back up your recovery phrase or private key. After confirming your recovery phrase or private key has been safely backed up, uninstall and reinstall the extension. Restore your wallet using the recovery phrase or private key, then delete the backup folder created in Step 3.

A Social Login wallet uses a social account for sign-in and recovery, with keys and signing managed by a TEE. A seed phrase wallet generates and manages the seed phrase on the user’s device, and the user is responsible for backup and recovery. Their key-management and recovery methods differ, but OKX does not access the user’s private key in either case.7. Does OKX receive my Google or Apple password? No. Google and Apple are used only for authentication and account identification.

Only enter a recovery phrase or private key on the genuine OKX Wallet import screen. If you use a hardware wallet, check the Hardware Wallet Verification FAQ for supported devices and address-matching help. If you still can’t complete verification, contact Support through the official OKX app or website with the error shown. Never share your recovery phrase or private key.

Begin investigation and recovery only from a trusted device and network Follow up with these steps: Run a full antivirus scan on all devices. Remove unfamiliar apps or software. Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control. Note: if you lose access to your recovery email or device, prepare identity verification documents and contact support immediately.How can I prevent a Trojan horse takeover?

Never share your recovery phrase or private key.

You can refer to the deposit page for the estimated recovery time and check back later.

Confirmed blockchain transactions generally can’t be reversed, and recovery isn’t guaranteed.

Currently, we only support the recovery of below-minimum deposits for certain crypto. If you need assistance recovering such funds, please contact customer support. Please note that additional recovery fees will apply.2. Network fees for withdrawals — why fees vary or increase The actual withdrawal fee you pay — including fees for networks such as TRC20, ERC20, and BEP20 — may differ slightly from real-time onchain fees or fees on other platforms.

Trading groups Large group management: complex orders can be automated for trading groups with up to 200 clients. Isolated execution: large groups also benefit from isolated execution. Each of your clients' trades will run on their own isolated bot. Detailed data: separate log, event history, and individual PnL data are available for each client. Aggregated PnL data is available for the entire group.

Learn more on how to import your account on MetaMask Open MetaMask wallet app, select Import using Secret Recovery Phrase to import your wallet 2. Open your OKX exchange account on your app, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4.

For added security, it also includes a recovery feature to ensure you don't get locked out of your assets. By combining top-notch security with advanced cross-network compatibility and convenient features like fee-free transactions on X Layer, Pay account make it easier than ever to manage your crypto.Do I have to have an OKX exchange account to have a Pay account?

Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.

The availability of a recovery option depends on the asset and network and isn’t guaranteed.How can I avoid this next time? Before transferring crypto, confirm that the receiving platform supports the exact crypto and network you plan to use. Where applicable, also verify the token contract address.

Similarly, OKX Wallet only supports the recovery of AA Smart Accounts that were created within OKX wallet.