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Disabling cloud sync on your authenticator app
Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.May 12, 2023Published on May 12, 2023Aug 25, 2026Updated on Aug 25, 2026FAQ5,640How Do I Fix a Corrupted OKX Wallet Browser Extension?
Enter the following path (replace {username} with your macOS username), for example: /Users/{username}/Library/Application Support/Microsoft Edge/Default/Local Extension Settings Locate the folder whose name matches the Extension ID and copy it to another location as a backup. Return to: edge://extensions/ Click Repair for the OKX Wallet extension. Close Microsoft Edge.Jun 26, 2026Published on Jun 26, 2026Aug 5, 2026Updated on Aug 5, 2026FAQ39How do I use a physical security key to protect my account?
., Google or Microsoft), losing access to the account could expose the authenticator.Jan 10, 2025Published on Jan 10, 2025Aug 25, 2026Updated on Aug 25, 2026FAQ23,249How do I link an authenticator app?
You can use any authenticator app you prefer, such as Google Authenticator or Microsoft Authenticator.How do I download the Authenticator App?May 21, 2026Published on May 21, 2026Aug 5, 2026Updated on Aug 5, 2026FAQ4
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