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Tokenized stocks FAQ
A Tokenized Stock is a stock contract token issued on our platform, and its price isn't directly linked to the corresponding stock's price in the US stock market. These contracts trade on an independent order book with their own index price mechanism.Published on Feb 2, 2026Updated on Aug 18, 2026FAQ18How do I check if an email is officially from OKX via EML file?
If the verification result shows that the address is not an official domain, the email can be considered fraudulent. If the address is valid but the email content appears suspicious (e.g., contains instructions to withdraw funds, scan QR codes, or click links), proceed to 2.2. Verify the email's authenticity using the EML file If the verification result shows the address is official, but the content appears suspicious: Proceed to use the EML file to verify the authenticity of the email.Published on Nov 24, 2025Updated on Sep 1, 2026FAQ25A beginner's guide to identity verification
Related articles: Why did my identity verification fail? How do I verify an individual account? Guide to ID and selfie photos for identity verificationPublished on Sep 25, 2023Updated on Aug 25, 2026FAQ6,516Why did my identity verification fail?
How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.Published on Aug 8, 2024Updated on Aug 5, 2026FAQ84Guide to ID and selfie photos for identity verification
The information collected is for the sole purpose of completing the verification process. If you have any questions, please contact our customer support.Published on Oct 13, 2023Updated on Aug 25, 2026FAQ14,519Why haven't I received the verification code?
Select didn't receive anything to change different verification method You can choose an alternative verification method, such as the Authenticator app, voice call, Telegram or WhatsApp to complete the verification.Published on Aug 16, 2023Updated on Aug 5, 2026FAQ21How do Stock and Commodity X-Perps work?
What are X-Perps on Gold, Silver, Oil and stocks? OKX X-Perps are USD-margined expiry futures that give eligible users price exposure to selected TradFi assets, including US stocks, ETFs, and commodities, without owning the underlying assets.Which TradFi derivatives are available?Published on Jun 9, 2026Updated on Sep 4, 2026FAQTradFi X-Perps vs Real Stocks FAQ
Cash dividends are treated separately, they aren't supported currently and don't trigger the same position-closure mechanism.Why trade a TradFi X-Perp instead of buying real stock? X-Perps and real stocks serve different purposes. A real stock gives ownership, shareholder rights, and potential dividends. An X-Perp gives derivative price exposure with 24/7 trading, long and short positions, leverage, and USD settlement. X-Perps may suit users who want flexible trading access to price movements.Published on Jun 9, 2026Updated on Aug 13, 2026FAQIdentity linked to another account: verification and ownership FAQ
Can I merge two accounts or transfer my identity verification to another account? Account merging and identity verification transfer are not standard self-service functions. Continue using the account already associated with your identity unless the page provides another approved option. Do not close, freeze, or move assets solely to bypass identity verification.5. I used a relative’s or friend’s identity document for verification. What should I do?Published on Aug 28, 2026Updated on Sep 2, 2026FAQ2Institutional verification: status, tasks, rejection and information updates
I did not receive the institutional verification information-request email or cannot find the submission entry. What should I do? Sign in to the business account used for the application and open the institutional verification page. Check for Continue, Provide information, or another pending task. Check the registered business email, including the spam and junk folders.3. My institutional verification was returned or rejected. How can I see the reason and resubmit?Published on Aug 28, 2026Updated on Aug 28, 2026FAQ2How do I verify OKX's ownership and balance of the wallet address?
This article will guide you through the process of how to verify OKX's ownership and balance of the wallet address via OKX's reserve snapshot file and open source reserve verification tool.What should I prepare before verification? 1. Open the verification tool, select the zip file to download You can see the following two tools in the folder: VerifyAddress: verify ownership of reserve address.Published on Sep 26, 2023Updated on Aug 26, 2026FAQ1,023How do I check the status of my institutional verification?
Confirm your registered business name and use a bank account registered under that exact name.Q2: Why does my institutional verification say my ID was already used? This usually means a document has already been submitted to a related company or entity. Check your email (including spam) for a message from the verification team with your specific case instructions, and reply with any requested supporting documents.Published on Oct 10, 2024Updated on Aug 24, 2026FAQ40OKX introduces 30-day verification for withdrawal address book
If no withdrawal is made, its verification will expire and future withdrawals to this address will require security verification.If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date. For example, if you make a transaction at 7:00 am UTC July 4, 2024, the verification period will be extended to 7:00 am UTC August 3, 2024. How does this impact existing verified addresses?Published on Jul 4, 2024Updated on Aug 5, 2026AnnouncementsHow long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Aug 25, 2026FAQ7,068Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Each folder contains two JSON files named "sum_proof.json" and 'sum_value.json' files Download the OKX open-source verification tool zk-STARKValidator Save OKX open-source verification tool zk-STARKValidator and the sum proof data folder together in the newly created folder from step 1.Published on May 10, 2023Updated on Aug 13, 2026FAQ189