FAQ

Account management and security

How do I open an SMSF account on OKX?
2 July 2025Published on 2 July 202511 Aug 2026Updated on 11 Aug 20261
How do I obtain an ASIC Extract?
2 July 2025Published on 2 July 202511 Aug 2026Updated on 11 Aug 20261
How do I find my user ID (UID)?
20 Mar 2025Published on 20 Mar 202525 Aug 2026Updated on 25 Aug 2026233
Passkey FAQ
19 Mar 2025Published on 19 Mar 202526 Aug 2026Updated on 26 Aug 2026194
How do I use a physical security key to protect my account?
10 Jan 2025Published on 10 Jan 202525 Aug 2026Updated on 25 Aug 202623,217
How do I whitelist OKX Emails?
26 Nov 2024Published on 26 Nov 202425 Aug 2026Updated on 25 Aug 202687
How do I update my authenticator app?
1 Aug 2024Published on 1 Aug 20245 Aug 2026Updated on 5 Aug 2026345
How do I freeze my account? (app)
11 July 2024Published on 11 July 20245 Aug 2026Updated on 5 Aug 20268
How do I secure my exchange account?
12 June 2024Published on 12 June 202426 Aug 2026Updated on 26 Aug 20261,446
How do I register an account on OKX?
23 May 2024Published on 23 May 202412 Oct 2026Updated on 12 Oct 202674
What should I do if my phone number/email address/authenticator app is unavailable?
15 Sept 2023Published on 15 Sept 202325 Aug 2026Updated on 25 Aug 20266,735
How do I change my authenticator app?
11 Sept 2023Published on 11 Sept 20231 Oct 2026Updated on 1 Oct 20264,646
How do I change my phone number?
7 Sept 2023Published on 7 Sept 202325 Aug 2026Updated on 25 Aug 202615,555
How do I change my email?
6 Sept 2023Published on 6 Sept 20235 Aug 2026Updated on 5 Aug 20264,504
How do I authorize a new device when I log in?
31 Aug 2023Published on 31 Aug 20234 Sept 2026Updated on 4 Sept 202614,348

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